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Customer Protection

Protecting Your Personal Information Online

Fraudulent emails purporting to be from financial institutions have recently made the news. Please be aware that Exchange Bank does not ask customers to provide sensitive customer information in this way. Customers who receive suspicious emails purporting to be from financial institutions are encouraged to report these occurrences to their financial institution. At Exchange Bank, simply give us a call at
707.524.3000 or 916.771.5262.

Before providing sensitive personal or financial information online, you should look for the padlock symbol on the bottom bar of your browser to ensure the site is running in a secure mode. To learn more about Exchange Bank’s encryption and security policies, visit our Online Banking FAQ section.

Identity Theft Resources

  • Detect. Deter. Defend. The Federal Trade Commission has a web site that’s a one–stop national resource to learn about the crime of identity theft. It provides detailed information to help you deter, detect, and defend against identity theft.
  • Identity Theft Tool The Federal Deposit Insurance Corporation (FDIC) has released an on–line multimedia education tool that can help you learn how to better protect yourself and your computers from identity thieves.
  • Identity Theft Booklet* The Federal Trade Commission has published a booklet you can access online describing how to protect yourself against identity theft and what to do if you are a victim.
  • Identity Theft Victims’ Statement of Rights The Federal Trade Commission has a web site that can assist you if you think you may be a victim of identity theft.

Cybersecurity Guide for Customers
(Winter 2016)

The FDIC recently published “A Bank Customer’s Guide to Cybersecurity”.  This guide provides helpful tips for staying safe while online.   

How To Protect Yourself from Phishing Scams

The Federal Trade Commission, the nation’s consumer protection agency, has information detailing ways you can protect yourself from being “phished.” “How Not to Get Hooked by a ‘Phishing’ Scam”* is available for viewing and printing on the FTC’s web site. Or visit OnGuardOnline.gov which provides practical tips from the federal government and the technology industry to help you be on guard against Internet fraud, secure your computer, and protect your personal information.

Protect Yourself from Counterfeit Check Scams

The Federal Trade Commission — FTC recently issued issued a new brochure, “Giving the Bounce to Counterfeit Check Scams.” Learn how to protect yourself.

* Requires Adobe Acrobat Reader to download this document.