Our Petaluma Main branch will be closed on Saturday, April 29th, so our branch team may participate in the Butter & Egg Days Parade. Parking around the area will be difficult due to the events. Please visit our closest branch in Rohnert Park at 6290 Commerce Blvd. We apologize for any inconvenience.
Yes. Mobile Banking uses the same financial grade security found in online banking, including 128-bit encryption, and device identification each time you use mobile banking from a new device. For more information visit “A Bank Customer’s Guide to Cybersecurity.”
How do I get started with mobile banking?
If you have an iOS or Android device, download the EB Mobile app from the app store. Launch the app and click the ‘Sign up’ button in the lower left corner to get started. If you do not have an iOS or Android device, go to exchangebank.com from a computer, and click on the ‘Enroll for Online Banking’ link on the left side of the home page.
Who can use mobile banking?
Any personal banking customer who has completed the phone or online banking enrollment process can use mobile banking. If you are a business banking customer, we have a separate application for business customers.
What can mobile banking be used for?
The most popular features include View Balances, Deposit Checks and Receive Alerts. For a summary of all features based on your device, view our comparison chart here.
What are the system requirements to use the mobile banking app?
As of June 2016, the minimum operating systems required to use mobile banking apps are iOS8.0 and Android 4.1.
I forgot my password. How do I reset my password?
From the iOS or Android app, click on More, Recover Credentials and follow the on-screen prompts. For mobile web or online banking, on a computer, go to exchangebank.com and use the “I need to reset by password” link in the secure account login section. If you are still having issues, please call us at 707.524.3000.
Do I have to download anything onto my phone to use Mobile Web Banking?
No, Mobile Web Banking is browser-based. Any phone that has access to the Internet should be able to access Mobile Web Banking. However, we offer iOS and Android apps for customers who have those devices and prefer to download apps. The Mobile Apps are available in the Apple App Store or Google Play (Android) store.
Do I need to change my phone's security settings in order to access Mobile Web Banking?
No, although each phone is different and we recommend contacting your mobile phone service provider if you cannot access our site.
Can I change my mobile time-out settings?
No, the time-out session is set for 5 minutes and it cannot be changed.
Is the information in Mobile Banking different than Online Banking?
No, the information is the same across mobile and online banking.
What transactions are not available in Mobile Banking that are available in Online Banking?
These features are on Exchange Bank Online Banking only:
Set up new payees - businesses or individuals to receive bill payments
Place stop payments
Make scheduled transfers
Set up email notifications
Set up user options
Can I receive text alerts on my mobile phone?
Yes. You can enable text alerts through the Mobile Banking & Alerts area of Online Banking. For additional information regarding Online Banking and Bill Pay, please contact Online Banking Support at 707.524.3000.