Mobile Banking FAQs

Is mobile banking safe and secure?
How do I get started with mobile banking?
Who can use mobile banking?
What can mobile banking be used for?
What are the system requirements to use the mobile banking app?
I forgot my password. How do I reset my password?
Do I have to download anything onto my phone to use Mobile Web Banking?
Do I need to change my phone's security settings in order to access Mobile Web Banking?
Can I change my mobile time-out settings?
Is the information in Mobile Banking different than Online Banking?
What transactions are not available in Mobile Banking that are available in Online Banking?
Can I receive text alerts on my mobile phone?


1. Mobile banking requires enrollment through the Mobile Banking app or Online Banking. Data connection required. Wireless carrier fees may apply. The Mobile Banking app is available on iOS and Android devices, with a current operating system version. Mobile web and text are available as separate services.
2. Mobile Check Deposits are subject to verification and are not available for immediate withdrawal. Wireless carrier fees may apply. Requires at least a 2-megapixel camera. This feature is not available on the mobile website.
Apple, the Apple logo, iPhone, iPad, Apple Watch and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc.