Apps: Launch the EB Mobile app and use the Login ID and Password you established either in online banking or when enrolling in mobile banking for the first time.
Mobile Web: Go to exchangebank.com on your phone browser. Click the “Mobile Web Log in” button, then proceed to enter the User ID and Password you established in online banking.
Text Banking: No login is required for text banking. However you must initially login to online banking from a computer in order to associate your phone with your accounts. Once logged into online banking, go to Additional Services, Mobile Banking & Alerts to enter your mobile phone number and confirm your device via text message.
Apps and Mobile Web: After successfully logging in, you will see your accounts and balances from the main screen.
Text Banking: To view balances, text BALALL to 454545. For more commands, see Text Banking Commands below.
Check Deposit Set-up
Download and sign in
to Mobile App.
Check Deposit is only
available on iOS and Android
devices, phones and tablets
with a current operating system
and a camera with at least
2 megapixels or higher.
Select the Check Deposit menu
option, review and agree to the
Once you agree to the terms
of use, your use of the service
will be reviewed. You should
have a decision within one (1)
Upon email approval, you can
now deposit checks via mobile.
Make a Check Deposit
Select the account to deposit
to, enter the check amount,
touch the camera icon.
There are dollar amount limits
for checks that can be deposited
via mobile. Your daily deposit
limit is shown when you enter
the check amount on the
Check Deposit screen.
Ensure check front is within the borders
and in focus. Touch the screen to take a photo.
Ensure check back is signed and write
“Mobile Deposit at Exchange Bank”.
Touch the screen to take a photo.
Once all information is captured,
touch the Deposit button.
The success screen indicates
that the check has been submitted
for review. You will receive a
Store the check in a safe location
and do not resubmit the check
Receive Check Accepted
or Declined email.
Receive deposit confirmation
email within 1 business day.
Deposit posts to
The check deposit should be
in your account by the next business
day after receiving a confirmation
email. The cutoff time for receiving
a check is 5:30pm PST, Monday –
Friday, excluding holidays.
Void or destroy the original check
after confirming deposit posted.
Once you have enrolled for online or mobile banking, log in to online banking from a computer, go to Additional Services, Mobile Banking & Alerts and subscribe to the alerts you need.
Options include: Low balance, high withdrawal, daily balance update, and large deposit on a per account basis.
Once your phone is enrolled in text banking, send these commands to 454545:
BAL: For a balance on your primary account
BALCHK: Balances on all of your active checking accounts
BALSAV: For balances on all of your active savings accounts
BALALL: For all of your active accounts
LAST: For the most recent five transactions on your primary account
TRANS: TRANS followed by dollar amount from funding account to primary account
HELP: For information on text banking
STOP: Terminates future text banking messages to your device
Once logged in, select an account to view the account’s transaction history.
Once logged in, select an account to view the account’s transaction history. Transactions with a check image are indicated with a check icon. Click on the transaction to view the check image. The transaction history includes checks written from your account. To view deposited checks, go to the Check Deposit section of the app and select History.
Once logged in, select the transfer from and transfer to accounts from within the mobile app or mobile web. Note that not all accounts are transfer eligible.
To pay bills from mobile apps or mobile web, you must establish the payees from online banking. To set-up payees, login to online banking from a computer, select Bill Pay and then Add Payees. Once added, future payments to the payee can occur via mobile banking.
Apps: To find branches and ATMs near you, the mobile banking app needs your permission to share your location. Alternatively, if you do not wish to share your location, enter a zip code or city.
Mobile Web: Enter a zip code or city to find locations.
To enable Touch ID in mobile banking you must have a compatible iOS device. You can use Touch ID with an iPhone 5s or later, iPad Pro, iPad Air 2, or iPad mini 3 or later. If you are not sure how to set-up or use Touch ID, see here: https://support.apple.com/en-us/HT201371
Android Fingerprint requires Android 6.0 OS and an device with a fingerprint scanner.
Once Touch ID or Fingerprint is enabled for your device, you can enable it for mobile banking. To enable this feature: log-in, choose the More tab, select Settings, Touch ID and enable the toggle.
Place your finger on the iOS home button once you see the Touch ID dialogue box. This confirms your fingerprint is already established on your device as the final set-up step.
Any person with an enrolled fingerprint on your device will be able to access your accounts. Be aware of this, especially on shared devices.
The next time you sign off and back into the application, you will have two ways to log-in: 1 -Login ID and Password or 2 -Touch ID.
You can swipe left or right to change Login methods. Place your finger on the iOS home button once you see the Touch ID dialog box.
Note that if you add or remove fingerprints from TouchID, you will be required to authenticate with your Login ID and Password the next time you access mobile banking. Once authenticated, you can re-enable TouchID. This helps protect your mobile banking security, in case someone adds or removes fingerprints to your device.
To enable Quick Balance: log-in, choose the More tab, select Settings, Quick Balance and enable the toggle.
The next time you sign off and back into the application, you will be able to swipe down from the Log In screen to see your balances and recent transactions.
Touch the top of the Log in box and swipe down. If you touch too high, you will see the phone notifications screen instead.
To enable POPMoney in mobile banking: log-in, choose the More tab, select POPMoney and follow the on screen prompts.
If you have already enrolled for POPMoney in Online Banking, you will be able to start paying people right away. If you have not enrolled, you will need to complete a one-time enrollment process.
Select the ‘More’ button from the Log in screen and select ‘Recover Credentials’.
iPad and Android tablets include more user interface layout updates than the phone. The objectives was to make the screen layouts more consistent across phone and tablet for ease of use and learning new tasks. Summary of changes include:
- Update the Accounts screen and show it immediately upon login.
- Update the Account History, Transfers, Bill Pay and Mobile Deposit screens to resemble that of phones.
- Menu navigation updated for faster access to common tasks.
- Moved SignOff icon to the More menu and labeled the task for clarity.
Screen images of the current and planned iPad and Android tablet are provided below for reference.
Click on each to view larger images.