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Open Accounts Online Frequently Asked Questions

•  What do I need to open an account with Exchange Bank?
•  Is my online application secure?
•  What information do I need to open a joint account?
•  Where is the issue date located on my California Driver’s License?
•  Why is personal information required to open an account online?
•  Is a minimum deposit required to open an account online?
•  When is the opening deposit processed?
•  Can I change the information on my account application?
•  How do I order checks?
•  Can I get a debit card with my new account?
•  If I open an account on–line can I make transactions at the branches?
•  Who can I call if I have more questions about the account opening on–line process?

What do I need to open an account with Exchange Bank?

  • A valid U.S. address and Social Security number are required.
  • You must be 18 years of age or older and have a valid Drivers License or ID. Currently we will only accept a California Driver’s License or California ID online.
  • You will be required to provide personal information, including your date of birth, and former
    mailing address(es).
  • If you are not a U.S. Citizen or you are a U.S. Resident Alien we will be unable to enroll you online. Please visit one of our branches for assistance.

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Is my online application secure?

Encryption is utilized with the transmission of data from one party to another. The sender
encodes the data by scrambling it and then sends it on. The receiver must decode the data with
the correct “decoder” in order to read and use it. The effectiveness (or level of security) for
encryption is measured in terms of how long the key is – the longer the key, the longer it would
take for someone without the correct “decoder” to break the code. The length of the key is measured in bits (e.g., 40–bit encryption, the level of encryption used with many ordinary browsers, versus 128–bit encryption, the level of encryption required to use this application).

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What information do I need to open a joint account?

You’ll need the same information that’s required when opening an individual account – but you’ll need it for both applicants. For details, select “What do I need to open an account with Exchange Bank?” above. Please note that each applicant will need to sign the signature card.

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Where is the issue date located on my California Driver’s License?

The issue date is located directly beneath your signature.

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Why is personal information required to open an account online?

Your application is processed subject to our ability to verify your identity. (For more information, select “What do I need to open an account with Exchange Bank?” above.)

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Is a minimum deposit required to open an account online?

Yes, please refer to our account selection page for product minimums.

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When is the opening deposit processed?

ACH transfers from your existing account at another financial institution to your new account will
occur on approximately the third business day. If you currently are an Exchange Bank customer and are transferring money from an existing account with us, the transfer will occur on the next business day.

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Can I change the information on my account application?

You have the option to edit your account information prior to submitting the information to Exchange Bank. Simply click on the “Edit” button above the grouping of information you would like to change, and you will be permitted to change your input.

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How do I order checks?

After we are in receipt of all the required account opening documents and your account has been
funded you may order checks from any check company.

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Can I get a debit card with my new account?

Yes, we will order a debit card for any new Checking, Savings or Money Market account after we are in receipt of all the required account opening documents and your account has been funded. You can expect to receive your debit card within 7–10 days from that date. Follow the instructions that are included to select a (PIN) Personal Identification Number, and to activate it.

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If I open an account on–line can I make transactions at the branches?

Yes, you may make transactions at any of our 19 branches.

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Who can I call if I have more questions about the account opening on–line process?

You can speak to a representative through Live Chat located on our website, or by calling
800.995.4066 or 707.524.3000.

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