Social Media Account Takeover

A fraudster breaks into your online profile and gains full access to the personal details behind it, reading your private messages, contacting your friends as you, and posting in your name.

• Choose strict privacy settings.
• Use a strong password.
• Don’t accept every random friend request you receive.
• Limit what you share on social media.
• If your account is hacked:
  • Reset your password.
  • Report the hack to the social media site.
  • Alert your friends and family that you’ve been hacked and warn them not to click on any attachments that appear to be from you.

Phishing

An email or text that looks legitimate includes a link to what seems like a familiar login page. Enter your credentials there, and a fraudster captures them.

• Never click on a link or download an attachment unless you are absolutely certain it’s from a trusted source.
• Look for grammatical errors and other glitches in the email or text. Cyber criminals tend to be bad at spelling, grammar, syntax, and punctuation.

Impersonations

You get a call or text that appears to come from Exchange Bank, but caller ID is easy to fake

• Hang up or delete the message. Exchange Bank will never call or text to request passwords, card numbers, login credentials, or any other personal information.

Computer Popups 

A pop-up on your screen urges you to call a phone number.

• Ignore popup ads and never click on links in them.

Malware

Malicious software built to quietly steal your personal information.

• Resist the urge to click on any unfamiliar link.

Mobile Banking Trojan

A strain of malware that lifts financial information straight from your mobile device.

• Only download apps from official app stores.
• Never open a link or attachment in an unfamiliar email.
   

• Don’t reuse the same username and password across different websites.