Customer Protection

Protecting Your Personal Information Online

Fraud continues to be on the rise, but you can take steps to protect yourself. Become familiar with the basics in fraud prevention: strengthening your passwords, handling personal information with care, reading your credit report annually, deleting spam email and never carrying your social security card in your purse or wallet. Exchange Bank is passionate about customer protection. Trust your banker to review transactions and events for the red flags of fraud—simply give us a call at 707.524.3000 or 916.771.5262.

Before providing sensitive personal or financial information online, you should look for the padlock symbol on the bar of your browser to ensure the site is running in a secure mode.

Identity Theft Resources

  • Detect. Deter. Defend. The Federal Trade Commission has a web site that’s a one–stop national resource to learn about the crime of identity theft. It provides detailed information to help you deter, detect, and defend against identity theft.
  • Recovering from Identity Theft Is someone using your personal information to open accounts, file taxes or make purchases? Find out how to report and recover from identity theft.
  • Report Identity Theft The Federal Trade Commission has a web site that can assist you if you think you may be a victim of identity theft.

How To Protect Yourself from Phishing Scams

Please review the following resources to learn about phishing fundamentals and security awareness while using internet resources and applications:

Protect Yourself from Counterfeit Check Scams

The Federal Trade Commission provides consumer information on fake checks. Learn how to protect yourself.