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Customer Protection

Protecting Your Personal Information Online

Fraud continues to be on the rise, but you can take steps to protect yourself. Become familiar with the basics in fraud prevention: strengthening your passwords, handling personal information with care, reading your credit report annually, deleting spam email and never carrying your social security card in your purse or wallet. Exchange Bank is passionate about customer protection. Trust your banker to review transactions and events for the red flags of fraud—simply give us a call at 707.524.3000 or 916.771.5262.

Before providing sensitive personal or financial information online, you should look for the padlock symbol on the bar of your browser to ensure the site is running in a secure mode.

Identity Theft Resources
  • Detect. Deter. Defend. The Federal Trade Commission has a web site that’s a one–stop national resource to learn about the crime of identity theft. It provides detailed information to help you deter, detect, and defend against identity theft.
  • Tax Identity Theft Consumer Protection Tips
  • Recovering from Identity Theft Is someone using your personal information to open accounts, file taxes or make purchases? Find out how to report and recover from identity theft.
  • Identity Theft Publications Looking for information on dealing with identity theft? The FTC has new and revised identity theft publications that make it easier to report and recover from identity theft.
  • Report Identity Theft The Federal Trade Commission has a web site that can assist you if you think you may be a victim of identity theft.
Online Security

How To Protect Yourself from Phishing Scams

The Federal Trade Commission, the nation’s consumer protection agency, has information detailing ways you can protect yourself from being “phished.” “How Not to Get Hooked by a ‘Phishing’ Scam”* is available for viewing and printing on the FTC’s web site. Or visit which provides practical tips from the federal government and the technology industry to help you be on guard against Internet fraud, secure your computer, and protect your personal information.

Protect Yourself from Counterfeit Check Scams

The Federal Trade Commission provides consumer information on fake checks. Learn how to protect yourself.