Privacy & Security

Online Banking Security

Frequently Asked Questions

Multi-factor authentication for digital banking allows you to require a secure access code, delivered by text or phone call, each time you log in to online banking and the mobile banking app.

Here are the steps to enable multi-factor authentication:

  1. Log in to Exchange Bank online banking or the mobile banking app*
  2. From the left navigation, choose Settings > Security Preferences > Secure Access Code Delivery > Enable Multi-Factor Security at Log In

If you choose to disable multi-factor authentication, your account will give you the option to register your device to bypass this feature in the future.

*Message and data rates may apply.

We support Face ID and Touch ID for our mobile banking app for a secure and streamlined login experience.

Here are the steps to enable Face ID or Touch ID:

  1. Log in to the Exchange Bank mobile banking app*
  2. Select Menu > Settings > Security Preferences > Enable Touch ID**
  3. Select the Continue button
  4. Enter your Username and Password
  5. Select the Authorize button

The next time you launch the app, you can then use Face ID or Touch ID to log in instead of a login ID and password. If you choose to disable Face ID or Touch ID on your device, your account will revert to requiring a login ID and password.

*Message and data rates may apply.
**Your mobile device must be Face or Touch ID-enabled to take advantage of this functionality.

Exchange Bank anticipated its customers’ security concerns. We built a security system from the ground up in order to safeguard your money and keep your account information private.

The result is a “distributed security” network — one that ensures protection throughout the banking process — on your computer, during the transmission of information, and in the bank’s own computer systems.

Distributed security means that, rather than rely on one security measure, Exchange Bank uses many lines of defense including encryption, automatic sign–off, lock out for bad passwords, and firewalls — to protect your account information. So whether you’re transferring money or paying your bills, you can depend on your accounts and your account information being safe.

Exchange Bank takes numerous steps to keep your accounts and personal information secure, but you also play a role in maintaining the security of your banking information. Here’s what you can do:

  • Memorize your password. Your online password authenticates you when you begin an Online Banking session. You should memorize this password and never write it down anywhere or reveal it to anyone.
  • Change your password regularly. It’s important to change your password regularly, which you can easily do when you begin an Online Banking session.
  • Remember to sign off. You may not always be at your own computer when you bank online. Therefore, it’s important to sign off when you’re finished banking.
  • Use your browser’s built–in security features. We recommend that you use the built–in security features that browsers provide. Choosing certain security settings and options will help protect the privacy of your accounts and personal information. For more information, look at our detailed instructions on how to maximize your browser’s security.

From the moment account information leaves your computer to the time it enters Exchange Bank’s computers, all Online Banking sessions are encrypted. That means your password as well as all information relating to you and your accounts employ some of the best forms of cryptography that are commercially available for use over the Internet. If for any reason your secure session ends, your online banking session automatically terminates.

Exchange Bank partners with a leading Internet Security company who provides us with continuous monitoring of unauthorized intrusions. In addition, we contract with industry specialists who perform tests of the security of our systems using the best security intrusion methods available. With these key Internet security partners, Exchange Bank keeps abreast of and implements relevant technology developments whether it is an improved form of encryption or a better method for monitoring unauthorized intrusion. Our security team constantly monitors attempts to break into our security system to make sure your account information is safe and secure.

Exchange Bank reviews browsers to see whether they operate appropriately in regard to security and functionality for users who bank online with us. In particular, we look closely at the following security features:

  • No storage of account information. Exchange Bank requires that browsers not record customers’ banking information on their computers’ hard drives, unless you explicitly download it.
  • Encryption. Browsers play a vital role in encryption, so Exchange Bank requires browsers with the best encryption level available — 256–bit encryption.