Privacy & Security
Privacy Policy
Last Updated: September 2023
WHAT DOES EXCHANGE BANK DO WITH YOUR PERSONAL INFORMATION?
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Social Security number and income
- Account balances and payment history
- Credit history and credit scores
How?
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Exchange Bank choose to share; and whether you can limit this sharing.
Privacy Policy
| Reasons we can share your personal information | Does Exchange Bank share? | Can you limit this sharing? |
| For our everyday business purposes—such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | YES | NO |
| For our marketing purposes—to offer our products and services to you | YES | YES |
| For joint marketing with other financial companies | YES | YES |
| For our affiliates’ everyday business purposes—information about your transactions and experiences | NO | NO |
| For our affiliates’ everyday business purposes—information about your creditworthiness | NO | NO |
| For our affiliates to market to you | NO | NO |
| For non-affiliates to market to you | YES | YES |
To limit our sharing
- Call 707.524.3000 to speak with a representative or
- Visit us online: www.exchangebank.com/do-not-sell-or-share
Please note:
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.
However, you can contact us at any time to limit our sharing.
Questions?
Call 707.524.3000 or go to www.exchangebank.com/contact
Who we are
Who is providing this notice?
Exchange Bank
What we do
How does Exchange Bank protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Exchange Bank collect my personal information?
We collect your personal information, for example, when you
- Open an account or deposit money
- Pay your bills or apply for a loan
- Use your credit or debit card
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only
- Sharing for affiliates’ everyday business purposes – information about your creditworthiness
- Affiliates from using your information to market to you
- Sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more information on your rights under state law.
What happens when I limit sharing for an account I hold jointly with someone else?
Your choices will apply to everyone on your account - unless you tell us otherwise.
Definitions
Affiliates
Companies related by common ownership or control. They can be financial and non-financial companies.
- Exchange Bank has no affiliates.
Non-affiliates
Companies not related by common ownership or control. They can be financial and non-financial companies.
- Exchange Bank does not share with non-affiliates to market to you.
Joint marketing
A formal agreement between non-affiliated financial companies that together market financial products or services to you.
- Exchange Bank markets to you with other financial companies through joint marketing agreements.
Other important information
Exchange Bank is chartered, licensed or registered under the laws of the State of California and is subject to regulatory oversight by The Department of Financial Protection & Innovation (DFPI). Any consumer wishing to file a complaint against Exchange Bank should contact the DFPI though one of the following means: by U.S. Mail: Consumer Services, 2101 Arena Blvd, Sacramento, CA 95834, or Online: https://dfpi.ca.gov/file-a-complaint/.